Terms & Conditions

WHAT WE WILL DO

We Fivestar and Design Embroidery , will supply to you ,the Customer, embroidered clothing from our catalogue. We will also do whatever we can to find items for you that are not in our catalogue, but this is at our discretion and we are not obliged to do so.

SET  UP

We will set up your design but there may be a charge for doing that. We reserve the  right to vary or waive the setup charge in some circumstances but this is entirely at our discretion.

ARTWORK

All artwork must be approved by the Customer prior to embroidery, a free sample can be sent or emailed .  At this point it upto the Customer to check everything such as colour, spelling error  ect . Than Fivestar Design and Embroidery is not held responsible for any mistake or error and no refund will be offered by  Fivestar Design and Embroidery .

Your own stuff

We will embroider clothing and other articles supplied by you , but this is done ENTIRELY at your own risk .We accept no responsibility of any kind for items of your own .

COPYRIGHT

The Copyright of all digitised patterns belong to me, the owner of Fivestar Design and Embroidery , even if the Copyright in the original design belongs to someone else.
It is Your responsibility to ensure that you are allowed to use any design you ask us to embroider. We can accept no liability if someone sues you for using their design. The image remain  property of the Customer.

SUPPLY

We will always do our best to supply the goods you order, but sometimes they are not available. We will always try to talk to you about it if this happens, but we reserve the right to substitute items that are as good or better.

WHAT WE WON’T GET INTO

We will not accept any design for embroidery that are grossly offensive, defamatory or libellous, racist, sexist, ageist or inflammatory in any other way; of a nature which may encourage, support or promote any illegal or banned organisation, contraband or any other illegal or banned substance, item or activity; promote cruelty of any nature, either to human or to any animal.
There may be other things we will not accept. We reserve the right to choose.

PAYMENT & CHARGES

We accept personal cheques, business and club cheques by arrangement, and BACS transfer. Only sterling is accepted – no overseas currencies, including Euros.
If you bounce a cheque we will charge you for the cost of recovering your debt (minimum £25).
If you are late paying an invoice, we will charge you compound interest on the full value of the invoice at a rate of 5% per month , commencing on the 31st day following the date the invoice was issued .
We DO NOT accept £50 notes under any circumstances.
Our advertised prices do not include setup or carriage (post& packing).

SHIPPING

We will normally ship goods out within 28 days of an order being confirmed. If it is likely to be longer,
We will let you know. Usually it is a lot less. Items that we have to get made before we can embroider them could take longer – possibly up to six weeks from confirmation. We’ll discuss that with you at the time.

RETURNS

If you think your goods may be faulty, give us a call and we do are best to see what can be done, within your statutory rights. Sorry, we can’t accept embroidered items back unless the item is faulty in manufacture.

OTHER TERMS

Any notices, information leaflets, Special Terms for particular customers
Or other documents we may issue for time to time form part of our General Terms and Conditions, even if they are not included in the full Terms.
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